Online Auction FAQs

To contact our Online Auction Administrator you can call +632 367 3034.
Once the Online Bidding has finished the successful bidder will be informed by e-mail. HMR Online Auction Administrator will contact you by telephone shortly after the email is sent.
Invoices will be sent once the auction has closed to the email address provided upon registration. Payments can be made via bank transfer or at any one of our HMR Auction centres. Account details will be provided in the invoice sent to your email. All payments should be made to reach us within 3 working days from the day auction closes. Items won will only be released once payment has been cleared and confirmed.
Yes, you can avail between our two delivery services. you can inquire through our customer service representives with regard to the rates. All delivery fees shall be charged on-top of the winning bid amount.
1. Via Courier Services
2. Express Delivery - Same day delivery (Booking cut-off, 11:00 am)
3. Next day Express Delivery (Booking 12NN - 4:00 PM)
Yes, the item can be viewed but only upon request. You can contact the HMR Auction Administrator or the Business Development Officer listed on the item’s catalogue description.
Bids cannot be cancelled once made online. A confirmation pop-up will appear once you place your bid. As the bidder you must be sure that you want to place the bid.

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